Repetitive status enquiries
Staff answer the same “any update?” calls and WhatsApp messages instead of moving work forward.
Staff portal
Open Oraxis Track
Sign in to create journeys, update stages, share secure customer links and manage your team workspace. Customers only need the link you send them — no account required.
Hosted at oraxis.co.za/services/apps/oraxis-track · See how it works below
Inside the app — staff dashboard
oraxis.co.za/services/apps/oraxis-track/app
Staff dashboard
Today's journey queue
Active journeys
24
Delayed jobs
3
Waiting for customer
5
Approval required
2
Payment outstanding
1
Recently updated
Andrew Jacobs — Hilux repair
Spray painting tomorrow
Nadia Patel — Visa application
Documents received
Westline Properties — Transfer
Awaiting client signature
3 journeys need attention before end of day
Inside the app — customer journey link
oraxis.co.za/services/apps/oraxis-track/j/andrew-hilux
Secure journey link
Andrew Jacobs
Vehicle Repair — Toyota Hilux
Current stage
Preparing for spray painting
Progress4 of 7 stages
Documents required
Copy of ID
Quote awaiting approval
Replacement headlamp quote
Payment
R4,200 balance due
Deposit received
Progress photo
Panel work complete
Latest update
Panel work has been completed. Your vehicle is scheduled to enter spray painting tomorrow.
WhatsApp notification sent
Customer notified about the spray-painting stage.
Estimated completion: Friday, 10 July
Oraxis Apps · Customer journey software
Turn “Any update?” into a live answer.Every customer knows exactly what happens next.
Give customers one secure link to follow the progress of their job, application or project — without an account, an app or another phone call.
Built for South African service businesses.
- Fewer update calls
- Faster approvals
- Quicker document collection
- Clearer customer communication
oraxis.co.za/services/apps/oraxis-track/j/andrew-hilux
Secure journey link
Andrew Jacobs
Vehicle Repair — Toyota Hilux
Current stage
Preparing for spray painting
Progress4 of 7 stages
Documents required
Copy of ID
Quote awaiting approval
Replacement headlamp quote
Payment
R4,200 balance due
Deposit received
Progress photo
Panel work complete
Latest update
Panel work has been completed. Your vehicle is scheduled to enter spray painting tomorrow.
WhatsApp notification sent
Customer notified about the spray-painting stage.
Estimated completion: Friday, 10 July
Product demonstration
Customer clarity on the left. Operational control on the right.
Oraxis Track gives customers a live journey view while your team manages stages, delays and outstanding actions from one dashboard.
Customer journey link
oraxis.co.za/services/apps/oraxis-track/j/andrew-hilux
Secure journey link
Andrew Jacobs
Vehicle Repair — Toyota Hilux
Current stage
Preparing for spray painting
Progress4 of 7 stages
Journey timeline
- 1. Vehicle received
- 2. Assessment complete
- 3. Panel work
- 4. Spray painting
- 5. Reassembly
- 6. Quality check
- 7. Ready for collection
Documents required
Copy of ID
Quote awaiting approval
Replacement headlamp quote
Payment
R4,200 balance due
Deposit received
Progress photo
Panel work complete
Latest update
Panel work has been completed. Your vehicle is scheduled to enter spray painting tomorrow.
WhatsApp notification sent
Customer notified about the spray-painting stage.
Estimated completion: Friday, 10 July
Staff dashboard
oraxis.co.za/services/apps/oraxis-track/app
Staff dashboard
Today's journey queue
Active journeys
24
Delayed jobs
3
Waiting for customer
5
Approval required
2
Payment outstanding
1
Recently updated
Andrew Jacobs — Hilux repair
Spray painting tomorrow
Nadia Patel — Visa application
Documents received
Westline Properties — Transfer
Awaiting client signature
3 journeys need attention before end of day
Your team should not spend the day answering, “Any update?”
Customers often have no clear view of what is happening after work begins. They phone, email and message asking for updates, missing documents and approvals.Every interruption consumes staff time. Every delayed response weakens trust.
Missing documents and approvals
Quotes, IDs and sign-offs sit in inboxes while jobs wait for a customer response nobody can see.
Delayed work hidden in messages
Progress lives across spreadsheets, chats and memory — so bottlenecks surface only when a customer complains.
From handover to completion, everyone stays informed.
A simple six-step flow that keeps customers informed and staff focused on moving work forward.
- 1
Create the journey
The business creates a customer journey from a simple template.
- 2
Share one secure link
The customer receives a private link by WhatsApp, SMS or email.
- 3
Update the stage
Staff select the current stage from a simple dashboard.
- 4
Notify automatically
The customer receives a professional progress update.
- 5
Collect what is missing
The customer uploads documents, approves quotes or completes payment.
- 6
Finish faster
The business sees delayed work and outstanding actions in one place.
One link. Everything the customer needs.
Customers open a secure journey page in their browser — no login, no app store, no training.
Progress at a glance
Status, stages and timing without another phone call.
- Current job or application status
- Completed and upcoming stages
- Estimated completion date
- Progress photographs
Actions in one place
Documents, approvals and payments stay tied to the journey.
- Required documents and photographs
- Quotes awaiting approval and outstanding payments
- Messages and files
No customer friction
A secure browser link — nothing to install or remember.
- No customer login
- No customer app download
Update the customer as naturally as sending a WhatsApp message.
Staff remain in control of journey stages and customer communication. Oraxis Track helps turn quick internal notes into clear, professional customer updates.
Staff message or voice note
“Andrew’s vehicle has finished panel work and is going into spray painting tomorrow.”
Oraxis Track customer-safe update
“Panel work on your vehicle has been completed. It is scheduled to enter the spray-painting stage tomorrow. We will notify you when the next stage begins.”
Less chasing. Faster completion. Better customer trust.
Reduce repetitive status calls
Customers follow progress themselves instead of chasing your front desk.
Collect documents earlier
Requests, uploads and approvals happen inside the journey link.
Spot delays sooner
See which jobs are waiting on staff, customers or payment before they escalate.
Consistent customer experience
Every job follows the same clear, professional communication pattern.
Oraxis Track does not try to replace your entire CRM, accounting package or operational system. It does one visible job exceptionally well: keeping every customer informed and every journey moving.
Designed for work that takes days, weeks or multiple stages.
From repairs and transfers to placements and custom production — if customers wait for progress, Oraxis Track fits.
Panel beaters and repair centres
Vehicle repair stages
Attorneys and conveyancers
Property transfer milestones
Builders and installers
Installation progress
Recruitment agencies
Candidate placement stages
Immigration consultants
Visa application progress
Printing and signage companies
Production and proof stages
Accountants and finance brokers
Application milestones
Recovery centres
Structured programme stages
Marketing and development agencies
Project delivery stages
Custom manufacturers
Custom production stages
Start small. Scale when your customer journeys grow.
Transparent monthly plans for teams that want customer clarity without another bloated platform.
Starter
R699/ month
- Up to 30 active customer journeys
- Secure customer tracking links
- Journey stages and progress updates
- Document requests
- Staff dashboard
Business
R1,499/ month
- Unlimited customer journeys
- WhatsApp notifications
- Quote approvals
- Payment requests
- Document collection
- Delayed-job dashboard
- AI-assisted update writing
Pro
R2,999/ month
- Multiple branches
- Custom branding
- Advanced permissions
- Integrations
- AI voice-note updates
- Priority onboarding
One-time onboarding and workflow setup from R2,500 to R7,500, depending on branding, journey complexity and integrations.
WhatsApp and payment-provider transaction or messaging costs may be billed separately.
Focused software, not another complicated CRM.
Oraxis Track is intentionally focused on the customer journey between “work started” and “work completed”.
- Create a customer journey
- Share a secure tracking link
- Change the current stage
- Send a WhatsApp update
- Collect an upload, approval or payment
- Highlight every delayed job
No bloated CRM. No accounting replacement. No complicated customer app.
Frequently asked questions
No. Each customer receives a secure private link. They open it in their browser without creating credentials.
No. Oraxis Track works in the customer’s browser on mobile or desktop.
Custom branding is available on the Pro plan and can be included during onboarding.
Oraxis Track is designed to complement existing systems rather than replace an entire CRM or accounting platform.
Yes. Customers can upload requested documents and photographs through their journey link.
Yes. Approval and payment actions can be included in the journey where configured.
Business and Pro workflows can support WhatsApp notifications. AI-assisted WhatsApp and voice-note updates are included in the appropriate plan or implementation scope.
Each journey uses private, controlled access. Links are issued individually and can be revoked when a job is complete.
Give every customer a clear next step.
Show customers what is complete, what happens next and what you still need from them — without another “Any update?” phone call.